Shipping Information

We ship all our products CANADA WIDE through Purolator, Canpar and Canada Post at our discretion. We value your time and the importance of getting your orders out quickly, with most packages leaving our facility within 1-2 business days. See below for more details.

Frequently Asked Shipping Questions

Q: How long does it take for orders to ship out?

A: Most orders will ship within 1-2 business days, with a few exceptions:

• If any details within your order are incorrect (billing, shipping, PAL #, DOB, etc.). We will contact you for correction prior to shipping.
• During sale periods, with larger than average sales volumes, shipping times may be slightly delayed.

Q: Can I choose any courier?

A: Yes please specify your preference in the order note box at checkout, but some conditions apply:

• For PO BOXES, you MUST use CANADA POST. The other couriers are not able to ship to a PO BOX.
• For AMMUNITION, you MUST use PUROLATOR. Canada Post and Canpar will not ship “dangerous goods”.
• Therefore, “dangerous goods” cannot be shipped to a PO BOX. Please make sure to provide a physical address for delivery.

Q: Can I ship to any address?

A: Yes, but some conditions apply:

• SOFT GOODS & MERCHANDISE: Any address will suffice.
• AMMUNITION & NON-RESTRICTED FIREARMS: Any address will suffice in most cases. If the shipping and PAL address has a significant discrepancy (ie. different provinces), you may be contacted to confirm your identity/intent prior to shipping.

Q: Do you ship to the USA?

A: No

Q: How are shipping rates calculated?

A: Shipping rates are a function of weight, distance and accessibility. The heavier, further, and more remote the order and delivery address is, the higher the shipping rate will be, and vice versa. Shipping rates are determined by each courier.

Q: Why is my shipping quote high?

A: As per shipping carriers policies, some conditions cause an extra fee in the shipping price:

• The weight of my items exceeds 30lbs, in this case we will do our best to keep packaging light and small to the best of our abilities.
• Firearms, Firearm Cases, Crossbows (but not limited to) will automatically be charged $21 in an oversize fee as they exceed 39.4".
• These fees are automatically calculated and added in on individual items.

Q: Why did my shipping rate change?

A: Shipping rates are determined by each courier. Shipping rates on our site are just a QUOTE, and may change slightly if your requesting shipping insurance.

• All firearms and crossbows are shipped with signature required (which is an additional $2 fee).
• If Shipping insurance is requested an additional $2.75 per $100. 

Q: Do you offer delivery time guarantees?

A: No. Shipping times are determined by our couriers and are out of our control. Any timings provided by the courier are strictly estimates unless explicitly stated otherwise.

Q: Can you ship to remote locations?

A: Best practice is to call the courier to advise on their ability to deliver to your location. If you place an order and it is returned to us because your location was unreachable, your shipping fees will not be refunded.

Q: What are my courier options for shipping?

A: We ship through Canada Post, Canpar and Purolator. If you wish to specify a courier please do so in the orders note box, on right hand side of checkout page. We reserve the right to change couriers when/if required, at our discretion.

Q: I received a tracking number in my shipping confirmation e-mail but no tracking information is available for my order. What is happening with my order?

A: The shipping confirmation is sent when we generate the shipping label. Shipping labels are generated when the order is processed.

• Your parcel may be in processing for shipping. Please allow 1-2 business days to see activity in your tracking.
• If your order contains a firearm, it will not ship until we receive the reference number from the RCMP. In order to ship in a timely manner please ensure all required information is filled out, and up to date with the RCMP. When it ships, your tracking number will activate.

Q: Will my package be left at my door?

A: We attach “Signature Required” on all orders containing firearms and/or ammunition. Signatures are also required for all orders of a value greater than $100. If you are not there to receive and sign for your order upon delivery, your parcel will be shipped to the nearest depot, or delivery will be re-attempted at the couriers discretion. You can pick up and sign for your parcel there, at your convenience.

Q: According to my tracking, my package has not moved in several days. What should I do?

A: It is not uncommon for some shipments to go several days without receiving tracking updates. The further you are away from Ontario, the longer those delays may be. Please allow 2-3 business days in Ontario and the surrounding provinces, and up to 5-7 business days as far as each coast. If your package has stalled beyond that, please e-mail [email protected], and we will take any appropriate action at that time.

Q: My package was returned to you. What happens now?

A: We will ship it back out to you. Depending on the nature of the situation, additional shipping fees may apply.

• If your order was returned to us after being left at the depot and not picked up, shipping fees will apply.
• If your order was returned to us because of incorrectly submitted address information, shipping fees will apply.
• If your order was returned to us due to a mistake on our part or the courier’s, we will cover the additional shipping fees.
• Please e-mail [email protected] to advise on a returned package.

Q: Do you offer free shipping?

A: We do not offer free shipping on most items at this time.

Q: Can I add items to an already placed order?

A: No. Once an order is placed, we cannot add items to it.

Q: What happens if my package is lost in transit? Will I receive a refund?

A: In the rarest of occasions, packages can get lost in transit. There are a few measures we will take up with the courier to resolve the issue first. Please e-mail [email protected] if you think your package has been lost.

In the event that all measures have been exhausted and your package is determined to be lost, you will receive a full refund on your order.

Q: I have a shipping related concern that is not addressed in the FAQ. Who can I contact?

A: Please direct your concern to [email protected], or give us a call at 613.281.5487 ext 2 and ask for assistance.